Online technical support

After signing up, you will have access to our technical support system where you can ask your questions related to various difficulties.

Payment not credited to the balance

In your inquiry, please provide the payment system with which you made the payment, as well as maximum information: payment number, payment amount, etc. This will help us locate your payment as quickly as possible.

No playback of TV channels

Please provide the device you are using for viewing and the program. For example:

TV LG, Smart TV on Web OS, OTT-Play application, not playing back the archive on the channel "First HD". Playlist is auto-updated. Watching from server ******

The more information you provide in your initial request, the quicker our technicians can assist you. In the event of major and prolonged outages due to force majeure circumstances, we compensate for the viewing time.

Freezes during playback

Our company does everything possible to have the point of broadcast transmission as close to the consumer as possible. We use the best and most up-to-date equipment available in major data centers in Europe. We optimize routes for better content delivery, but there are situations where we can't influence what is happening.

No matter the challenge, our support team is here for you!